The Complete New Manager

The Complete New Manager

by John Zenger
Released May 2010
Publisher(s): McGraw-Hill
ISBN: 9780071751131

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Book description

Tackle every management challenge with skill and confidence!

Managers are faced with a variety of challenges every day. There are decisions to make, conflicts to resolve, and strategies to implement, among many other responsibilities. As a new manager you need to build the skills necessary for tackling problems head-on.

The Complete New Manager is a valuable toolkit that helps you meet day-to-day challenges quickly and effectively. Filled with tips, techniques, and proven advice from renowned experts, The Complete New Manager teaches you how to:

  • Become a dynamic leader who instills confidence in both employees and upper management
  • Hire the right people and cultivate an environment that makes them want to stay
  • Develop and encourage free-flowing, two-way communication with your staff
  • Use proven techniques to deal with difficult people and problem employees
  • Successfully plan and implement business strategies large and small
  • Produce sustained, positive results that impress your bosses

The key to successful management is the ability to meet challenges as they arise. Here, in one volume, is everything you need to bolster your on-the-job skills and reach the highest levels of success.

Table of contents

  1. Cover Page
  2. The Complete New Manager
  3. Copyright Page
  4. Contents
  5. Part 1 New Manager Essentials
    1. 1 Give Feedback
    2. 2 Make the Best of Bad News
    3. 3 Delegate
    4. 4 Pick the Brains of Departing Workers
    5. 5 Review Performance Regularly
    6. 6 Decide and Deliver
    7. 7 Use “Praise Motivation”
    8. 8 Plan Your Meetings
    9. 9 Think Strategically
    10. 10 Build Alliances
    11. 11 Give Great Instructions
    12. 12 Get Feedback
    13. 13 Speak with Power
    14. 14 Win Over Cynics
    15. 15 Prepare for Change
    16. 16 Muzzle Your Mouth
    17. 17 Pose Penetrating Questions
    18. 18 Lift Poor and Mediocre Performers
    19. 19 Criticize Without Criticism
    20. 20 Beat the Clock
    21. 21 Impress Your Boss
    22. 22 Mix and Mingle
  6. Part 2 Being an Effective Leader
    1. 23 Leaders Can Be Made
    2. 24 Raise the Leadership “Tent”
    3. 25 Character Is the Essence of Leadership
    4. 26 Develop Personal Capability
    5. 27 Focus on Results
    6. 28 Cultivate Interpersonal Skills
    7. 29 Lead Organizational Change
    8. 30 Find Your Leadership “Sweet Spot”
    9. 31 Focus on Building Strengths
    10. 32 Concentrate on Developing Three to Five Strengths
    11. 33 Let the Halo Effect Work for You
    12. 34 Fix Fatal Flaws
    13. 35 Look for Powerful Combinations of Competencies
    14. 36 Learn from Mistakes
    15. 37 Build Positive Relationships
    16. 38 Be Open to New Ideas
    17. 39 Be Accountable
    18. 40 Take Initiative
    19. 41 Learn from Feedback
    20. 42 Take a Nonlinear Approach
    21. 43 Take Steps to Improve Leadership Skills
    22. 44 Develop Your People
  7. Part 3 Motivating Your Employees
    1. 45 Build a Motivated Workforce
    2. 46 Know What Drives People
    3. 47 Make Employees Feel Like Partners
    4. 48 Show Employees How the Business Operates
    5. 49 Know the Competition
    6. 50 Encourage Intelligent Risk-Taking
    7. 51 Inspire Creative and Innovative Thinking
    8. 52 Affirm the Link Between Motivation and Performance
    9. 53 Help Employees Achieve Greater Performance
    10. 54 Get Employees to Buy Into Your Ideas—and Theirs
    11. 55 Be Clear—and Consistent—About Rewards and Recognition
    12. 56 Always Expect the Best from Employees
    13. 57 Fire Up Successful Performance
    14. 58 Offer Incentives and Morale Boosters
    15. 59 Give Your Power Away
    16. 60 Encourage Accountability at All Times
    17. 61 Build Trust for a Better Tomorrow
    18. 62 Boost Morale
    19. 63 Make It Fun to Make It Motivating
    20. 64 Attack De-Motivators Head-On
    21. 65 Put Heart and Soul into Your Team
    22. 66 Unleash the Power of Human Potential
    23. 67 Retain Your Employees
  8. Part 4 Dealing with Difficult People
    1. 68 Recognize the 10 Most Unwanted Behaviors
    2. 69 Choose Your Approach
    3. 70 Understand the Four Intents
    4. 71 Understand the First Intent: Get It Done
    5. 72 Understand the Second Intent: Get It Right
    6. 73 Understand the Third Intent: Get Along
    7. 74 Understand the Fourth Intent: Get Appreciated
    8. 75 Recognize the Results of Threatened Intents
    9. 76 Reduce Differences
    10. 77 Listen to Understand
    11. 78 Reach a Deeper Understanding
    12. 79 Speak to Be Understood
    13. 80 Project and Expect the Best
    14. 81 Bring Out the Best in the Tank
    15. 82 Bring Out the Best in the Sniper
    16. 83 Bring Out the Best in the Know-It-All
    17. 84 Bring Out the Best in the Think-They-Know-It-All
    18. 85 Bring Out the Best in the Grenade
    19. 86 Bring Out the Best in the Yes Person
    20. 87 Bring Out the Best in the Maybe Person
    21. 88 Bring Out the Best in the Nothing Person
    22. 89 Bring Out the Best in the No Person
    23. 90 Bring Out the Best in the Whiner
    24. 91 Take Action Steps
  9. Part 5 Planning and Executing Strategy
    1. 92 Manage Strategically
    2. 93 Follow the Logic
    3. 94 Assess Your Company’s Readiness
    4. 95 Plan to Plan
    5. 96 Define Your Businesses
    6. 97 Understand Your Model
    7. 98 Know Your Market
    8. 99 Assess the Terrain
    9. 100 Understand Opportunities and Threats
    10. 101 Set Feasible Goals
    11. 102 Strategize
    12. 103 Set Priorities
    13. 104 Pursue Your Purpose
    14. 105 Follow Your Mission
    15. 106 Write the Annual Plan
    16. 107 Obtain Commitment
    17. 108 Align with Strategy
    18. 109 Work Across Functions
    19. 110 Execute with Discipline
    20. 111 Monitor and Improve
    21. 112 Learn, Change, and Institutionalize
  10. Index

Product information

  • Title: The Complete New Manager
  • Author(s): John Zenger
  • Release date: May 2010
  • Publisher(s): McGraw-Hill
  • ISBN: 9780071751131