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CHARLES PARRY, MARK PIRES, AND HEIDI SPARKES GUBER
Action Review Cycle and the After Action Review Meeting
Leadership and learning are indispensable to each other.
—John F. Kennedy
Real-Life Story
Green Mountain Coffee Roasters (GMCR), named one of the “Best Medium Sized Companies to Work for in America,” wanted to increase its operational performance discipline—to learn rapidly from success and breakdowns alike.
Formal After Action Reviews (AARs) were conducted in two linked projects—a major expansion of the distribution center and an equipment acquisition. These AARs cascaded upward through the three levels doing the planning and execution: ...
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