48
MARCIA HYATT, GINNY BELDEN-CHARLES, AND MARY STACEY
Action Learning
Knowledge must come through action.
—Sophocles
IT and Strategic Change
Canadian Tire is one of Canada’s largest retailers, with more than 37,000 employees. In 2001, the IT division was struggling. “When I inherited IT our reputation was poor. We just weren’t delivering,” says Andrew Wnek, senior vice president and CIO. “We quickly looked for ways to create strategic change.”
Wnek realized the 50 middle managers held the key to changing the culture and improving performance. He initiated Action Learning to “develop leadership while working real issues.” Managers were assigned ...
Get The Change Handbook, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
