Introduction

For the last two decades we have witnessed countless consulting practices and their client organisations promote the benefits of implementing category management. As a process it has been heralded as the procurement ‘panacea’ that delivers huge efficiency savings and business-wide benefits. It’s the one methodology that truly operates cross-functionally and works systematically through a strategic process to deliver exceptional outcomes.

Ironically, there is very little published material about category management – and what has been published remains shrouded in consultant-speak. As a result, organisations are left either to fend for themselves (and there are some really suboptimal examples of category management out there) or to ...

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