The Case of the Missing Cutlery

Exercise 5

Reaching the Summit

Staying buoyant means maintaining your team in a state of readiness by continually learning and seizing upon the opportunities that change affords.

Lively Dinners

“Well, George, we’re enjoying a full complement of cutlery. It’s all here. I must say you guys really need to get a handle on your inventory.” So said our general manager to the red-faced George from Eastern Airlines. No one was the wiser about our journey, and we all laughed with glee when I told the dish room staff over our usual cafeteria table just what George’s expression looked like. I thought the poor man would explode. As I reflect, I can only imagine what the six o’clock conversations were like across the team. How they must’ve giggled about ...