CHAPTER 15AGREEMENTS BETWEEN DEPARTMENTS
There is no single correct way of approaching complex systems and theirinteractions in the world, though the art of listening is a most desirable skill.. . . Multiple realities inform each other, fertilize, stimulate,and stir the cauldron of creativity.
—David La Chapelle, Navigating the Tides of Change
One of the most significant ingredients for effective and efficient organizational productivity is the ability of departments to collaborate effectively. Although it should be obvious to all concerned, people often “forget” that everyone is engaged in the same mission. Unfortunately, the norm is for turf battles and department-centric behavior to develop. More times than I care to recall I have facilitated ...
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