Accessibility, 3–11
definition of, 4–5
of editors, 68–69
handling of, 8–9
reasons for, 5–8
reflection questions, 10
of reporters, 68–69
responsible actions, 11
and transparency, link between, 31–32
trust and, 6
American Bar Association, xii
Bernard, John
Business at the Speed of Now, 27
Blogging, 76
Bridging, 65
Chesky, Brian, 31
e-mail, 47–48
face-to-face, 47
one-on-one, 47
Contractors, 45–56
dynamic culture, fostering, 49–53
listening and responding in person, 46–49
organizational change, driving, 53–54
responsible actions, 84–85
Convention on the Rights of Persons with Disabilities, 4
Criticism, handling, 74–75
Cultural champion, 50
Customers, 71–79
becoming active on social media, 75–77 ...
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