The Art of Active Listening

Table of contents

1. Cover
2. Title Page
3. Copyright Page
4. Dedication
5. Contents
6. Foreword
7. Preface
8. Introduction How Well Do You Listen?
   1. How This Book Is Organized
   2. Unhappy Lane Hospital
   3. Why Active Listening?
   4. Additional Resources
   5. The Future of Work
9. 1 Recognize the Unsaid
   1. Cultivate a Listening Mindset
   2. Detect Nonverbal Cues
   3. Read between the Lines
10. 2 Seek to Understand
    1. Lead with Curiosity
    2. Minimize Your Assumptions
    3. Flex Your Empathy Muscle
    4. Be Fully Present
    5. Build Your Professional Courage
    6. Types of Listening
    7. How to Seek to Understand
    8. When Things Get Heated
    9. Who’s Responsible?
11. 3 Decode
    1. Benefits of Decoding
    2. Practical Tips for Decoding
    3. What If I Don’t Decode?
    4. Unconscious Bias
12. 4 Act
    1. It’s Not the Size of the Action That Counts
    2. Three Steps to Sustainable Change
    3. The Role of Compassion
    4. Barriers to Action
13. 5 Close the Loop
    1. Don’t Just Check the Box
    2. How to Close the Loop with Different People
    3. Barriers to Closing the Loop
14. Conclusion Are You Ready to Become a Better Active Listener?
    1. Where Do We Go From Here?
    2. The Road to Accountability and Improvement
15. Discussion Guide
16. Resources
17. Notes
18. Further Reading
19. Acknowledgments
20. Index
21. About the Author
22. About Employee Fanatix