Design for Trust and Safety
Trusting you is my decision. Proving me right is your choice.
—Unknown
Normally, we think about trust as something to be earned. However, in this chapter we will explore trust in the context of “design.” As you’ll recall from Chapter 1, Airbnb’s cofounders Joe Gebbia and Brian Chesky graduated from design school. That educational experience shaped their perspective on the importance of solving human problems by applying principles of sound design. Since Airbnb’s business model depends on helping strangers trust one ...
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