INTRODUCTIONAbout This Book
It’s not enough to do your best. You must know what to do, then do your best.
—W. EDWARDS DEMING
Business Agility and the Organizational Operating System
Business agility is a term that is used to mean many things. Its true definition is the ability to respond quickly and easily to change in order to maximize the delivery of value to customers in increasingly turbulent business climates. It is about adapting, improving, and innovating quickly enough to stay ahead of a constantly changing curve. It is a trait that increasingly separates the most successful organizations on the planet from all the rest. When organizations achieve this trait, it looks effortless. The rapid evolution, disruption, and continuous reinvention ...
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