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Marriott: Where Everyone Belongs

IT’S A RED CARPET NIGHT IN A huge hotel ballroom for the world’s largest hospitality company, Marriott International. The ceremony on this particular night is for the J. Willard Marriott Award of Excellence, honoring company associates who exemplify Marriott’s core values.

The house lights come down, the screens go up. On video, images of Marriott employees doing their daily jobs scroll past as the voiceover is heard: “I grew up in poverty. We had nothing. Marriott gave me a chance to lift myself out of it. This job changed my life and the lives of my children. Whole generations in my family will never be the same.”

Since the company’s beginnings in 1927, long before inclusive leadership was a thing, Marriott’s ...

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