DISCIPLINE 2
Integrates Diverse Perspectives
MANAGES CONFLICT BALANCES STAKEHOLDERS
WHEN TRAM TRINH, NOW CEO OF VITANLINK, was reporting to the chief operating officer at Johnson & Johnson, she was responsible for leading the rollout of a new software program. But this was more than just an IT project. It required working with many people, from all different types of backgrounds and at all levels, from executive to operational, in seven different European countries. Both the functional roles and cultural dispositions of the stakeholders led them toward very different priorities, styles of communication, and views on how to address nearly every ...
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