NOTES

INTRODUCTION: THE 2020 WORKPLACE

1. Michael Kanelios, “18th-Century Theory Is New Force in Computing,” CNET News, February 18, 2003, http://news.cnet.com/2009-1001-984695.html (accessed June 12, 2009).

2. Elizabeth L. Axelrod, Helen Handfield-Jones, and Timothy A. Welsh, “The War for Talent, Part Two,” McKinsey Quarterly, May 2001, www. mckinsey quarterly.com/The_war_for_talent_part_two_1035 (accessed May 29, 2009).

3. World Health Organization, “The World Health Report 2004—Changing History: Annex Table 4,” www.who.int/whr/2004/annex/en/index.html (accessed May 29, 2009).

4. Charlene Li and Josh Bernoff, Groundswell: Winning in a World Transformed by Social Technologies (Boston: Harvard Business Press, 2008).

5. Marc Prensky, “Digital ...

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