chapter two There Really ARE Good Places to Work

“The good life, as I conceive it, is a happy life. I do not mean that if you are good you will be happy; I mean that if you are happy you will be good.”

—Bertrand Russell

Sara Grimes, a 32-year-old working single mother of two, is driving along in her Honda Civic near a road construction stretch in Austin, Texas, and “POW”—a rock flies off a dump truck, and she suddenly has a giant spider web on her windshield. Never a fun moment. Worse, she certainly can’t call her ex-husband, who is two child support payments behind as it is.

She is on her own. She has the weekday off to get ready for a trip, but time is an issue since she has to pick up Bryce after soccer practice and Alice from a harp lesson. ...

Get Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.