The three coeditors wish to thank all the authors for their patience during the longer-than-expected time it took to gather, review, assemble, organize, edit, and finally get into print the diverse chapters of this book. When we started gathering chapter proposals in June 2016, the original publication-ready goal was for January 2017, and in the end that slipped to June 2018. We also wish to thank the speakers, poster creators, and participants in all the T-Summit, the International Conference on Applied Human Factors and Ergonomics (AHFE) the Human Side of Service Engineering (HSSE) Conference, and the Hawaii International Conference on System Sciences (HICSS), and other conferences that culminated in the call-for-chapters that ...
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