Systems Leadership, 2nd Edition

CHAPTER 4 Social Process and Authority

 

 

 

We have discussed the Three Domains that make up the work of an organisation: the Social, Technical and Commercial. They are distinct domains but all interact through the behaviour of people operating in those domains.

All organisations are social in that they involve people coming together to work to achieve a purpose. The way in which they then work together can have a profound effect on whether that purpose is achieved or not. As we have noted the impact of these organisational arrangements on behaviour can easily be underestimated. People working in organisations have very strong views about their organisations and how they are run, especially the quality of the leadership.

Everyone knows whether ...