Working in Quality my entire career, I have had the opportunity to see firsthand what the impact can be when successfully implemented. Not only within the companies I have worked at. This also includes companies I have worked with closely, such as suppliers, partners, customers, and even some competitors. Being successful with quality, and more importantly sustaining that level of quality, is easier said than done. It is my belief, that culture is the critical factor in whether quality efforts fizzle out or truly achieve continuous improvement. In fact, culture is a critical factor for any business success.
Much has been written about culture and how it can make or break a company. Yet so many companies today are either unaware or unwilling ...
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