CHAPTER 2

Quality Models and Methods

Overview of Common Quality Models

There have been many popular quality models and methodologies over the last several decades.1 I have had to opportunity to work with each of these models, to varying degrees. So, below is a brief synopsis of some that are most familiar based on my experience with them.

ISO 9000

ISO 9000 is a series of international standards to help companies effectively document their quality management system (QMS). They are not specific to any one industry and the ISO 9000 certification verifies your company complies to the standard. There are many other standards, such as for medical devices and food. But the ISO 9000 set of standards are most broadly used. The common phrase given to keep ...

Get Sustainable Quality now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.