Supply Chain Transformation: Building and Executing an Integrated Supply Chain Strategy

CHAPTER 9Evaluate the Organization, People, and Metrics

You have completed all of the difficult and intense work of developing an outstanding supply chain strategy. This new strategy could very well create the need for a new supply chain organization, including additional people. Also, new metrics will undoubtedly be required. As Eli Goldratt said, “Tell me how you will measure me, and I will tell you how I will behave. If you measure me in an illogical way, don’t complain about illogical behavior.”¹ Successful implementation of your supply chain strategy will require that you reevaluate your organization, people, and metrics.

THE EXPANSIVE SUPPLY CHAIN ORGANIZATION

The ever-broadening scope of supply chain sophistication has driven many firms ...