Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model

Preface

Using experience gained from 35 supply chain improvement projects, the first edition of Supply Chain Excellence (AMACOM, 2003) was an instruction manual for anybody who sought a rigorous and proven methodology for systematic improvement in supply chain performance, using a cross-industry reference called the Supply Chain Operations Reference (SCOR®) model.

The second edition (AMACOM, 2007) updated the method and approach based on an additional 30 engagements with companies that completed multiple projects and integrated deliverables and analytical concepts in continuous improvement methods using Six Sigma and Lean. The second edition also expanded the process scope to encompass the entire value chain—including product design and customer ...