Superstar Customer Service

What to Do When Things Go Wrong

You know what we’re talking about. Some days it just seems like everything goes wrong. It’s a combination of all of those things that seem to happen on a daily basis that already keep you near the cliff of near insanity. All of a sudden, everything seems to begin to fall apart around you. You have equipment failures, your computer goes down in the middle of a transaction, or someone that you work with and depend upon calls in sick and you’re left holding the bag. Then, you find yourself dealing with a series of difficult customers who seem impossible to make happy.

It can seem overwhelming. You want to run and hide, ...