Superstar Customer Service

Beginnings Are Prophetic

The Power of Knowing Your Role in YourOrganization

Imagine a world without customer service. You wake up in the middle of the night because it’s cold in your house. There’s no heat coming from the furnace. You grab your cell phone to call the energy company, but the tower that services your area is inactive. Both companies have cut power to save money. There is no one to which you can call and complain.

Let’s say you go to the grocery store, grab a cart, and start walking down the aisles. You find that some of the shelves have food but some don’t. After searching for help, you finally come across a store employee who is ...