Service Design
Abstract
This chapter argues that service design is UX by bringing UX design principles to the field of service design. One case study describes service design for a design conference and one discusses voting systems in terms of service design.
Keywords
Service
User journey
UX
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
Jeff Bezos
Service Design
Service design is an emerging field which began in the early 1990s, and shares many elements of UX. Service design is about creating a positive service experience for the person for whom the service is intended. It is similar to UX in many ways because it includes method and processes that will support the ...
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