CHAPTER4Phase II: Analyzing the Process
You can’t know how to get there unless you know where you are coming from.
—H. James Harrington
Introduction
Before you start wildly making changes, it is wise to understand what the current processes (good and bad points) are. Usually by this time, PIT members already have a number of changes they would like to make, but they need to be held back until they gain an understanding of the total process and the effects their ideas will have on the total process. Their ideas are important and may play an important part in the final process design, so you don’t want to lose them. As a result, we recommend that the PIT establish a parking board where everyone and anyone’s improvement ideas can be placed, if they ...
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