Internal Issues

Organizational Structure

FedEx uses a divisional-by-product organizational structure, but the firm does not appear to have executives with popular titles such as COO, CTO, CSO, HRM, or R&D. Exhibit 1 provides a probable schematic of the company structure.

Exhibit 1

FedEx’s Organizational Structure

A tree diagram shows FedEx’s organization structure.

Source: Based on FedEx’s 2014 Annual Report.

Vision/Mission

FedEx appears not to have a written vision statement. However, the company does provide a written mission statement on the corporate website, as follows:

FedEx Corporation will produce superior financial returns for its shareowners by providing ...

Get Strategic Management: A Competitive Advantage Approach, Concepts and Cases, 16/e now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.