Strategic Listening

Endnotes

Preface

1. Stein (2017)
2. Carlzon and Dyberg (2021, p. 89)

Introduction

1. Daimler (2016, p. 5)
2. Sinek (2011)
3. Qin and Men (2022)
4. Langlinais et al. (2022)
5. Pery et al. (2020), Ruck (2021), Lewis (2019)
6. Zerfass and Sherzada (2015)
7. Lewis (1999)
8. Schwarz et al. (2021)
9. Zerfass et al. (2020)
10. Zerfass et al. (2021).
11. Carnegie (1936)
12. Lewis (2019)
13. Macnamara (2022)
14. Itani et al. (2019), Castleberry et al. (1999)
15. Jonsdottir and Fridriksdottir (2020)
16. Schramm (1948)
17. Schweidel and Moe (2014)
18. Macnamara (2016b)
19. Carlyle (1904)

Chapter 1

1. Nichols and Stevens (1957)
2. Carnegie (2017)
3. Carnegie (2017, p. xiv)
4. Burleson (2011)
5. Manusov (2020)
6. See for example Thorsell (2016)
7. Salisbury and Chen (2007)
8. Rönnberg (2015)
9. Hurley and Walczak ...