CHAPTER 6
Implementation of Strategy: Hiring to Firing
“Good Human Relations not only bring great personal rewards, but are essential to the success of any enterprise”.
JRD Tata
CHAPTER OUTLINE
- Learning and Development (L&D)
- Performance Appraisal and Management
- Recruitment and Selection
- Yield Ratio
- Return on Investment (ROI)
- Benefit-cost Ratio
LEARNING OUTCOMES
- Recruitment and Selection
- Training and Development
- Performance Management System (PMS)
OPENING CASE
Tesco Hindustan Service Center (HSC), the worldwide operations and technology ...
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