Strategic Decision Making for Successful Planning

Table of contents

1. Cover
2. Half-Title
3. Title
4. Copyright
5. Dedication
6. Contents
7. List of Figures
8. List of Tables
9. Preface
10. Acknowledgments
11. Authors
12. 1 Creating the Optimum Culture
    1. The Challenge
    2. The Optimum Reward System
    3. Beginning with the Basics
       1. Physiological Needs
       2. Safety Needs
       3. Love and Belonging
       4. Esteem
       5. Self-Actualization
    4. How Do We Get There?
    5. Onward and Upward
    6. Summary Chapter 1 Questions
13. 2 Shaping the Optimum Attitude, Perspective, and Method
    1. The Optimum Attitude for Change
    2. Interactive Is the Future
       1. The Optimum Perspective for Change
       2. The Optimum Vehicle for Change
       3. Once Again, Who’s In Charge?
    3. The Next Step
    4. Summary Chapter 2 Questions
14. 3 Picking the Optimum Techniques and Tools
    1. Techniques for Individuals
       1. Individual Techniques Using Word Games
       2. Individual Techniques Using Attribute Manipulation
       3. Individual Techniques Using Elaboration
       4. Individual Techniques Using Analogy Making
       5. Evaluation of Techniques Used to Enhance Individual Problem Solving Ability
    2. General Group Techniques
       1. General Group Techniques That Focus on the Generation of Ideas
       2. General Group Techniques That Focus on Defining Priorities
       3. Evaluation of General Group Techniques
    3. Holistic Techniques
       1. Holistic to Identify Problems
       2. Holistic Techniques Used to Discover Solutions
    4. Evaluation of Holistic Techniques
    5. Tools for Measuring Productivity
       1. Check Sheet
       2. Statistical Control Chart
       3. Histogram
       4. Pareto Diagram
       5. Scatter Diagram
    6. Measuring Productivity Summary
    7. Putting It All Together
    8. Summary Chapter 3 Questions
15. 4 Choosing the Optimum Analytics
    1. What Is Analytics?
    2. Why Do We Need Business Analytics?
    3. Big Data
       1. Benefits and Pitfalls of Big Data
       2. Where Does Big Data Come From?
    4. Knowledge Management
       1. Difficulties with Human Knowledge
       2. Natural Language Processing
       3. Identifying the Context of Business Data
       4. Dirty Data and GIGO
    5. Tools of the Trade
    6. How to Tell If It’s Good Data
    7. Preparing Data
    8. Foundational Tasks of Analytics
       1. Four Type of Analytics
       2. Steps of Analytics
    9. Which Analytical Tools to Use
       1. Descriptive Statistics
       2. Data Visualization
       3. Regression Analysis
       4. Group Differences
       5. Multivariate Analysis
    10. Summary Chapter 4 Questions
16. 5 Mapping the Optimum Approach
    1. On the Optimum Track with Just a Few Adjustments
    2. The Best Model from a Macro Perspective
    3. Into the Trenches
    4. Corporate-Wide versus Individual Facility
    5. Succeeding at Decision Making
    6. Summary Chapter 5 Questions
17. 6 Overview of the Ideal Decision Making Model
    1. Introduction
    2. Understanding the Decision to Be Made
       1. Step 1: Document the Decision to Be Made in the Charter
       2. Step 2: Identify the Scope of the Decision
       3. Step 3: Collect Initial Data and Survey the Customers and Stakeholders
    3. Understanding the Process
       1. Step 4: Define and Diagram the Process in Order to Understand Current Circumstances
       2. Step 5: Establish the Process Performance Measures and Targets
    4. Understanding the Causes
       1. Step 6: Diagram the Causes and Effects
       2. Step 7: Collect Data on Causes
    5. Understanding the Numbers, Solutions, and the Future
       1. Step 8: Analyze Data
       2. Step 9: Develop and Consider Possible Options
       3. Step 10: Measure Success or Failure
    6. Summary Chapter 6 Questions
18. 7 Integrated Case Study: Jan’s Technology Services
    1. The Company
    2. Changing Conditions
    3. Quality Comes to JTS
    4. Establishing a Strategy
    5. The Balanced Scorecard
       1. Setting Priorities
       2. Implementation
       3. Initial Training
    6. The Ten-Step Ideal Decision Making Model (IDMM) Begins
       1. Step 1: Document the Decision to Be Made in a Charter
       2. Step 2: Identify the Scope of the Decision
       3. Step 3: Review Data on Customers and Stakeholders
       4. Step 4: Define and Diagram the Process
       5. Step 5: Establish the Process Performance Measures and Targets
       6. Step 6: Diagram the Causes and Effects
       7. Step 7: Collect Data on Causes
       8. Step 8: Analyze Data
       9. Step 9: Develop and Consider Possible Options
       10. Step 10: Check: Measure Success or Failure
    7. Summary Chapter 7 Questions
19. References
20. Index