Stop Workplace Drama: Train Your Team to have No Complaints, No Excuses, and No Regrets

Stop Workplace Drama: Train Your Team to have No Complaints, No Excuses, and No Regrets

by Marlene Chism
Released January 2011
Publisher(s): Wiley
ISBN: 9780470885734

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Book description

Overcome the interpersonal challenges holding your business back

Is your workplace riddled with gossip, power struggles, and confusion? Do you seek clarity in your management and cohesiveness in your team? Do you have a personal obstacle affecting your professional success?

If so, there is good news-help is on the way. Stop Workplace Drama offers down-to-earth, practical methods to help business owners, entrepreneurs, and private practice professionals maximize success, increase productivity, and improve teamwork and personal performance.

  • Identify "drama" barriers and help your employees break free to experience higher personal effectiveness and increased productivity

  • Each of the eight points is full of universal and practical principles any business leader, sales director or entrepreneur can put to use immediately

  • Author Marlene Chism has shared her signature process with organizations such as McDonalds and NASA

When you're in the thick of business competition, you and your team need to function freely without internal conflicts, confusions, or rivalries. Stop Workplace Drama ensures that your employees will be able to give their best to create a healthy, profitable workplace.

Table of contents

  1. Copyright
  2. Acknowledgments
  3. Introduction: We Don't Do Drama Here
    1. What Is Drama?
    2. What Is the Obstacle to Your Peace?
    3. What Is the Obstacle to Your Prosperity?
    4. The Language
    5. The Drama versus Your Drama
    6. What Comprises Drama
    7. How Do You Use This Book?
  4. 1. Clear The Fog
    1. 1.1. The Fog
    2. 1.2. The Idealist
    3. 1.3. The Creative Genius
    4. 1.4. The Peacemaker
    5. 1.5. The Analytical
    6. 1.6. So—Which One Are You?
    7. 1.7. The Power of the Leader
    8. 1.8. Who Is on the Top Deck?
      1. 1.8.1. Clarity Gives You Peace
      2. 1.8.2. Getting Clear Saves Time And Energy
      3. 1.8.3. How Clarity Can Change Anything
      4. 1.8.4. How Clarity Can Change Your Business
      5. 1.8.5. How To Gain Clarity
  5. 2. Identify the Gap
    1. 2.1. The First Gap: The Physical Journey
    2. 2.2. The Second Gap: The Nonphysical Journey
    3. 2.3. How to Identify the Gap
    4. 2.4. Shorten the Gap
    5. 2.5. Get Real
    6. 2.6. Implement a Trial Period, and Reassess the Gap
    7. 2.7. Scheduled Communication
    8. 2.8. Challenges in the Gap
    9. 2.9. The Integrity Gap
    10. 2.10. Managing Expectations Is Key to Keeping Drama at Bay in the Gap
    11. 2.11. Illusions in the Gap
    12. 2.12. Life Is Lived in the Gap
    13. 2.13. The Two Questions in the Gap
    14. 2.14. Passing the Gap Test
  6. 3. Tell Yourself the Truth
    1. 3.1. Why This Is Important
    2. 3.2. Justification Keeps You Stuck
    3. 3.3. Assumptions
    4. 3.4. Self-Judgment and White Lies
    5. 3.5. How the Story Keeps You Stuck
    6. 3.6. Why It's Hard to Separate Story from Truth
    7. 3.7. Your Story Helps You Be Right and Avoid Responsibility
    8. 3.8. Denial: The Drug of Choice
    9. 3.9. Communicating Upward with One in Denial
    10. 3.10. How to Facilitate Change
    11. 3.11. Create New Habits
    12. 3.12. Stepping into a New Truth
    13. 3.13. Course-Correct
    14. 3.14. How to Separate Fact from Fiction-The Grid: A Tool for Dissecting the Story
  7. 4. Reinvent and Realign
    1. 4.1. The Premise of Reinvent and Realign
    2. 4.2. Do Others See You the Way You Do?
    3. 4.3. The Tool of Awareness
    4. 4.4. Who Do You Think You Are?
    5. 4.5. Habits, Reactions, and Conscious Choices
    6. 4.6. Don't Confuse Where You Are with Who You Are
    7. 4.7. "I Am" Equals My Truth
    8. 4.8. Reinventing a Strong Sense of Self in the Workplace
    9. 4.9. Labels and Self-Definition Justify Unmet Needs
    10. 4.10. Myths about Self-Reinvention
    11. 4.11. Excuses Always Inhibit Personal Growth
    12. 4.12. Stepping into a New Identity
    13. 4.13. Your Staff's Turn
    14. 4.14. How to Help Your Team Reinvent and Realign
    15. 4.15. Combining Individual Visions with the Company Vision
    16. 4.16. Faulty Thinking
  8. 5. Stop Relationship Drama
    1. 5.1. The Premise of Stop Relationship Drama Is This
    2. 5.2. Why Relationships Matter
    3. 5.3. The Drama Triangle
    4. 5.4. Simplified Snapshot
    5. 5.5. The Rescuer Role
    6. 5.6. The Distinction Between Rescuing and Helping
    7. 5.7. How Rescuing Manifests in Business
    8. 5.8. How to Eliminate Rescuing Tendencies
    9. 5.9. Enforce Your Rules
    10. 5.10. Why Most of Us Identify with the Rescuer Role
    11. 5.11. The Victim Role
    12. 5.12. How to Identify Victim Behaviors in Your Staff
    13. 5.13. What to Do to Minimize Victim Behavior
    14. 5.14. Promote Empowerment
    15. 5.15. When You Are the Victim
    16. 5.16. Role Reversals
    17. 5.17. The Persecutor
    18. 5.18. How to Identify the Persecutor at Work
    19. 5.19. How to Eliminate Persecuting Behavior
    20. 5.20. When the Persecutor Is the Owner or Partner
    21. 5.21. When You Are the Persecutor
    22. 5.22. Getting Off the Triangle
    23. 5.23. Awareness
    24. 5.24. Notice How You Think and Feel
    25. 5.25. The Fourth Position
    26. 5.26. Develop Other Leaders
    27. 5.27. Teach the Principles in Your Workplace
  9. 6. Master Your Energy
    1. 6.1. The Five Kinds of Energy
    2. 6.2. Master Physical Energy
    3. 6.3. Require Rejuvenation
    4. 6.4. Master Your Mental Energy
    5. 6.5. How Processes and Procedures Save Energy
    6. 6.6. Setting Boundaries
    7. 6.7. Master Emotional Energy
    8. 6.8. Living in the Zone
    9. 6.9. Create an Energetic Starting Place
    10. 6.10. Master Your Spiritual Energy
    11. 6.11. Balance Choice and Responsibility
    12. 6.12. Too Much Too Soon Equals Drama
    13. 6.13. The Teeter-Totter Effect
    14. 6.14. Why This Is Important for Leaders
    15. 6.15. Mastering Your Environment
    16. 6.16. Authentic Communication
    17. 6.17. How to Have an Authentic Conversation
    18. 6.18. Focus Your Energy
    19. 6.19. Can You See the Difference Focus Makes?
    20. 6.20. Manage Your Goals to Sharpen the Focus
  10. 7. Release Resistance
    1. 7.1. You Resist Every Day
    2. 7.2. Resistance Is a Form of Drama
    3. 7.3. Negativity Breeds Negativity
    4. 7.4. Negativity Is Common
    5. 7.5. Does That Mean I Should Just Give Up?
    6. 7.6. How to Know if You Are Resisting
    7. 7.7. Blame, Resentment, Justification, and Judgment
    8. 7.8. Victim Language Is Part of Our Culture
    9. 7.9. Listen for Clues
    10. 7.10. Responsibility Is the Recognition of Choice
    11. 7.11. Turning Complainers into Problem-Solvers
    12. 7.12. The Wizard of Oz
    13. 7.13. Between Responsibility and Choice
    14. 7.14. You Can't Change What You Don't Recognize
    15. 7.15. Where Change Happens
    16. 7.16. The Fulcrum Point of Change
    17. 7.17. The Magic Phrase
    18. 7.18. The Fulcrum Point of Change at Work
  11. 8. Become a Creator
    1. 8.1. The Premise of Becoming a Creator Is This
    2. 8.2. Recognize Choice
    3. 8.3. Listen
    4. 8.4. Speak
    5. 8.5. Ask Good Questions
    6. 8.6. The Responsibility Question
    7. 8.7. The Vision Question
    8. 8.8. Do Not Take the Bait
    9. 8.9. Do Not Be Fooled
    10. 8.10. "I Want a Raise!"
    11. 8.11. The Decisive Question
    12. 8.12. Provide Structure and Processes for Advancement
    13. 8.13. Open the Field of Possibility
    14. 8.14. The What If? Game
    15. 8.15. Looking for Evidence
    16. 8.16. Acknowledge the Good
    17. 8.17. Create a Vision
    18. 8.18. Create Structure and Measurement
    19. 8.19. Develop Their Expertise
    20. 8.20. Celebrate Success
  12. Conclusion: No Complaints, No Excuses, No Regrets
    1. 8.21. Clarity
    2. 8.22. The Gap
    3. 8.23. Truth
    4. 8.24. Reinvention
    5. 8.25. Relationships
    6. 8.26. Energy
    7. 8.27. Resistance
    8. 8.28. Creator
  13. Resources
    1. Books
    4. Periodicals
    6. Interviews
    7. Web Resources
  14. About the Author
  15. Stop Workplace Drama Resources www.stopworkplacedrama.com
    1. 8.29. Join the Book Club For FREE!
    2. 8.30. Premium Level Membership for Leaders
    3. 8.31. Other Resources

Product information

  • Title: Stop Workplace Drama: Train Your Team to have No Complaints, No Excuses, and No Regrets
  • Author(s): Marlene Chism
  • Release date: January 2011
  • Publisher(s): Wiley
  • ISBN: 9780470885734