Stop Harming Customers

Introduction

One-Third of a Trillion Dollars

This is a book about compliance and Compliance departments in the world of financial services. Remember to wave your hand in a semicircle with your fingers fanned out while saying “world of finance.” It’s important because we are talking about everything from the boring bank account or humble credit card to the structured credit default swap or the crypto coin liquidity pool and everything in between. I’ll wait. Done? Good.

There’s a lot of—self-created—mystery around the workings of finance and yet it’s central to every one of our lives. It’s like drinking water. We all need it, we all use it, and the powerful political and corporate machinery needed to get it to us is complex, highly lucrative, and ...