7The Management of EmotionElton Mayo and the False Enchantment of Human Relations
And now about the caldron sing,
Like elves and fairies in a ring,Enchanting all that you put in.William Shakespeare, Macbeth, act IV, scene 1
Imagine this: a group of three human resource employees sitting around a table in a corporate office suite. They are sharing the gossip of group behavior within their organization: a senior executive heard expressing his frustration with all the corporate whining; a manager leaving after breaking down in tears and frustration; a less-than-admired co-worker being promoted, to the dismay of his subordinates. They are unhappy with how the corporate restructuring is going. They were skeptical but hopeful. Now, they are ...
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