CHAPTER 5
The 100/0 Principle: 100 Percent Responsibility/Zero Excuses
There are always constraints. The question is what will you do in spite of them.
In 1998, a relatively unknown bank, Synovus, was named the best company to work for in America by Fortune magazine. Each year, Fortune compiles a list of the one hundred best companies to work for, and to be named the very best among thousands of contenders is quite an honor. Given that I had never heard of the bank, I decided to do some research on this “best company to work for in America.” What I discovered was a hundred-year-old bank that had grown like a wildfire throughout the southern United ...
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