Acknowledgements

First we want to thank a few top professionals for their concrete support. In our background interviews we gained valuable perspectives from experienced management team members like Juha Harju and Jussi Tolvanen. We received great assistance from directors, who read the first version of our book and gave us excellent suggestions on how to improve its contents. Our sincere thanks go to Eija Holmström, Ilkka Hallavo, Kari Paananen, Katri Sipilä, Matti Vanhanen, Matti Ylilammi, Mikael Jungner ja Pekka Pättiniemi. Furthermore we would like to give a special thank you to our numerous incognito helpers.

Second, we would like to thank all the management team members, directors and other participants in our trainings, who have taught ...

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