11 Process problem solving and improvement
Objectives
- To introduce and provide a framework for process problem solving and improvement.
- To describe the major problem-solving tools.
- To illustrate the use of the tools with worked examples.
- To provide an understanding of how the techniques can be used together to aid process improvement.
11.1 Introduction
Process improvements are often achieved through specific opportunities, commonly called problems, being identified or recognized. A focus on improvement opportunities should lead to the creation of teams whose membership is determined by their work on and detailed knowledge of the process, and their ability to take improvement action. The teams must then be ...
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