Chapter 19. Accessing the CRM Online Community
In this chapter
Online Communities
CRM Communities Benefits
Translating from Corporate CRM to Microsoft CRM for the SME
Categories of Sites
Sites by Category
Summary
Because CRM practitioners understand the value of relationships CRM is successful at utilizing the Internet's capabilities to support community. After all, it's their business! As a result there is already a robust and active online user community for CRM.
An online community shares many of the same objectives as one operating offline, including providing a forum for interaction and collaboration, bringing people together, building synergy, and helping community members spark each others' ideas and creativity.
Online communities provide ...
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