8The Importance of Soft Skills in Co-Production of Healthcare Services in the Public Sector
Introduction
Human Centered Management (HCM) is a model supporting organizations in all industries and sectors advance to continuous process improvement, high performance and sustainability. Human Centered Management is built on the principles of ensuring the wellbeing of the people who work in the organization as a precondition to meet the needs and demands of customers/users in organizations inserted in the global volatile, uncertain, complex and ambiguous environment (Lepeley, 2017; Lepeley et al., 2016; Ochoa et al., 2019).
In Human Centered Management, the wellbeing ...
