4Emotions, Emotional Intelligence and Conflict Management
A Conceptual Framework to Optimize Soft Skills in the Workplace
Introduction
Soft Skills are as vital as technical skills, especially in today’s dynamic organizations that are more socially relational. Soft Skills enable individuals to interact harmoniously with others, create trust, improved productivity and to guide employees.
Emotional intelligence (EI) is a Soft Skill defined as the ability of a person to understand own emotions, interpret emotions of other people and use acquired information to manage relationships in a constructive manner (Mayer et al., 2000b). This is consistent with the fundamental principles of Human Centered ...
