2Master Soft Skills
Resilience and Agility: Master Soft Skills
In my chapter, Soft Skills: The Lingua Franca of Human Centered Management in the Global VUCA Environment included in this book, I present the strong side of Soft Skills coined as the practical language necessary to successfully implement Human Centered Management (HCM) and quality standards Sustainable Quality Management in organizations. In that chapter, I introduced the concept Resilience–Agility Umbrella (R–AU).
Lingua franca implies the use of a common language embedded in the Soft Skills people use in organizations aiming to attain high performance and long-term sustainability. HCM emphasizes that people ...
