1Soft Skills
The Lingua Franca of Human Centered Management in the Global VUCA Environment
Soft Skills: Activating Quality and Human Centered Management
My motivation to edit this book on Soft Skills and write this chapter is grounded on three decades of observations of the effects of people using Soft Skills and their positive affects on the attainment of rigorous quality standards that command performance and productivity in organizations worldwide.
The impact of Soft Skills is so significant that I consider them the lingua franca necessary to support the implementation of the Human Centered Management (HCM) model. Lingua franca is a common language that can be easily understood by people who speak other and different ...
