Chapter Two
1 Jacques, B., and Chui, M. “The Use of Web 2.0 in Businesses.” Financial Times, Dec. 2010. http://www.ft.com/cms/s/0/c93e7bba-04a4–11e0-a99c-001449781118283622feabdc0.xhtml#axzz1f7uQIrhz.
2 Wauters, R. “Over 1 Billion People Use Social Networks Today, and Other Stats.” Sept. 2011. http://techcrunch.com/2011/09/14/over-1-billion-people-use-social-networks-today-and-other-stats/.
3 Ferraro, N. “Enterprises Should ‘Design for Loss of Control.’” June 2010. http://www.internetevolution.com/author.asp?section_id=466&doc_id=193218.
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