Smart Teams, 2nd Edition

CHAPTER 3Changing team behaviours

So, what would be the benefit for our team if we operated according to this set of qualities at work? We all know we should do the right thing, but when we are busy and under pressure it can be difficult. Your team will need to understand a clear benefit before they put the effort into adopting these qualities. But once they are on board, how will they change behaviours in a consistent way?

Figure 3.1 (overleaf) shows how the four qualities of a smart team combine to deliver powerfully productive outcomes.

When we are purposeful and mindful, we create incredible focus, as we work on high-impact activities, and manage both our internal attention and the external awareness of those around us. This is of great benefit in a modern workplace that is so often driven by distraction and interruption.

When we are mindful and punctual we ensure that we treat our colleagues with respect. We are aware of how our behaviours affect their productivity, and we do them the courtesy of turning up and delivering on time. This in turn builds respect with our colleagues.

Figure 3.1: smart team outcomes

Punctuality and reliability ensure we build trust with our co-workers and clients. They know they can depend on us. They don't have to spend additional time or energy chasing us or stressing that we won't deliver what they need in a timely way.

Finally, when ...