In Chapter 2, I talked about organizational norms of behavior as an input variable that influences group process and outcome. Groups also have norms of behavior that have an influence on interaction, process, and effectiveness. Everyone always being on time to meetings is a group norm. Interrupting each other, unfortunately, may be another group norm. Being highly productive and effective or just doing enough to get by are other examples of group norms. For better or worse, groups that meet over a period of time have established ways or working. In newly established or onetime groups, facilitators have a chance to encourage norms of behavior that are appropriate given the purpose and function of the group. In long-term ...
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