Chapter 10 Clarify Roles
History is littered with disasters that came about because the wrong person was in charge at the wrong time, or because who should be in charge was unclear. Sometimes these disasters occurred through miscommunication, and sometimes because leaders neglected their roles.
The key to a beautifully crafted machine is that every part works, and is in the right place—in the role it fits. The same is true of teams in the workplace.
Team rituals can help clarify and reinforce team roles, and we can tell by just looking at the interactions among team members how well they will work together. As leaders, our role is not only to lead but to be the glue that holds the team together. When leaders put their teams first, and have their ...
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