The Team Leader’s Crucial Role
While it evolves through small, doable change, the PTO process still requires people to say and do things that are at odds with the culture. For people to open up and take risks requires that they perceive it safe to do so—safe to speak about their concerns about how the work is proceeding or, worse, mistakes they have made, and safe to take their time off regardless of what pressures at work might arise. That sense of safety depends heavily on the team’s leadership.1 Without team leadership support, PTO does not work well.
The Need for Support
We saw the importance of team leadership support play out over and over at BCG. The Healthcare Lean I team provides a perfect study in contrasts. This began with two ...
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