The predictable-time-off experiment had succeeded beyond everyone’s wildest expectations, mine included. The Consumer team had taken 98 percent of its scheduled nights off. Only 12 percent of the nights off were rescheduled within the week due to work reasons, and three-quarters of those were rescheduled with at least two days’ notice. Moreover, team members were not simply shifting their work to other times in order to take time off. Their weekly work hours actually decreased. The team had worked an average of 65 hours per week before the experiment, by the end of the project, the average was down to 58 hours. The group reported that they were able to find alternative ways to do the work on 94 percent of their nights ...
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