[biblio01_01] Bisgaard, S. 2002. Improving business processes with Six Sigma. Presented at 56th Annual Quality Congress. Denver, CO (May).
[biblio01_02] Breyfogle, F.W. 2003. Implementing Six Sigma, second edition. New York: John Wiley and Sons.
[biblio01_03] Creveling, C. M., J. L. Slutsky, and D. Antis, Jr. 2003. Design for Six Sigma in technology and product development. Upper Saddle River, NJ: Prentice Hall.
[biblio01_04] George, M. L. 2003. Lean Sigma for service. New York: McGraw-Hill.
[biblio01_05] Hahn, G. J., N. Doganaksoy, and R. W. Hoerl. 2000. The evolution of Six Sigma. Quality Engineering 12 3:317–326.
[biblio01_06] Hoerl, R. W. 2001. Six Sigma Black Belts: what do they need to know? (with discussion). Journal of Quality Technology
Get Six Sigma Beyond the Factory Floor: Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.