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Notes
Chapter 1
1.J. P. Kotter, What Leaders Really Do (Boston: Harvard Business School Press, 1999), 52–53.
2.W. Bennis and J. Goldsmith, Learning to Lead (Reading, MA: Addison-Wesley, 1994), 4. See also Charismatic Leadership in Organizations, by J. A. Conger and R. N. Kanungo (Thousand Oaks, CA: Sage, 1998), particularly pages 1–11 for a good discussion of the differences between “leadership and managership.”
3.“Three-hundred-and-sixty-degree feedback” involves collecting information on a manager’s behavior from a variety of respondents, such as the manager him- or herself, the boss, peers and colleagues, and subordinates.
4.E. L. Axelrod, H. Handfield-Jones, and T. A. Welsh, “The War for Talent, Part Two,” McKinsey Quarterly ...
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