References

General

Benedettini, O., A. Neely, and M. Swink. 2015. “Why Do Servitized Firms Fail? A Risk-Based Explanation.” International Journal of Operations & Production Management 35, no. 6, pp. 946–979.

Bordoloi, S., J. Fitzsimmons, and M. Fitzsimmons. 2018. Service Management, Operations, Strategy, Information Technology, 9th ed. McGraw-Hill Education.

Carlzon, J. 1989. Moments of Truth, New Strategies for Today’s Customer-Driven Economy. Ballinger Publishing. New York, NY: Harper & Row.

Chalal, M., X. Boucher, and G. Marques. 2015. “Decision Support System for Servitization of Industrial SMEs: A Modelling and Simulation Approach.” Journal of Decision Systems 24, no. 4, pp. 355–382.

Dahmani, S., X. Boucher, and S. Peillon. 2016. “A Reliability ...

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