Events, alerts, and information are generated from IT infrastructure continuously, these generated events needs to be addressed appropriately and acted upon. There are several event monitoring tools available in the market to monitor the infrastructure. Event monitoring tools are isolated to the respective tools to handle and take appropriate remediation actions, but these tools are not related to the ServiceNow to be able to:
- Associate the event or alert associated with the CI
- Escalate the events to the right teams
The ServiceNow event management application helps to manage alerts and events that ...
