Part 1 – Pursuit of Value

ServiceNow implementations, as with most worthwhile endeavors, are costly and difficult; if not for the substantial value they unlock, few companies would undertake them. This section discusses the strategy and tactics of using your ServiceNow implementation as a tool to drive business value.

This part of the book comprises the following chapters:

  • Chapter 1, Understanding the Value of ServiceNow
  • Chapter 2, Recognizing and Avoiding Value Traps
  • Chapter 3, Capturing Value from Your Implementation
  • Chapter 4, Planning an Implementation Program for Success

Get ServiceNow for Architects and Project Leaders now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial